- We guarantee our jewelry forever against defects in workmanship or materials.
We will repair or replace our jewelry or gems unconditionally and without charge, if defect is due to workmanship or materials.
All items are guaranteed to be as described. We will strive to ensure that our descriptions and coding comply with recognized International Standards within the industry.
Our warranty does not cover any damage due to misuse, accidental, incidental or intentional abuse, tempering or the wear and tear of normal use.
Upon receipt of a returned item, AJD will assess the item(s) to determine whether they comply with the conditions of our warranty. Items that do comply will be repaired or replaced free of charge. Items that do not comply with our warranty or had their warranty voided, will, with the customer's approval, be repaired at a reasonable cost, or replaced with new items paid at full retail value. If this cannot be done for any reason, arrangements will be made with the customer.
We guarantee that we will treat you the way we like to be treated ourselves.
Our Return Policy
An RMA (Return Merchandise Authorization) or RO (Repair Order) number must be obtained from AJD prior to shipping. This can be done by email or by phone. All items returned within the Continental US must be sent by "PARCEL POST", unless directed by AJD otherwise. Failure to do so will result in customs and administration charges being charged to the customer's account or the shipment being refused. Items must be returned with the delivery and insurance charges prepaid. These charges are not refundable.
Any regular stock items can be returned within 20 days of purchase. A restocking fee will apply in all cases. All returns must be accompanied by original receipt and must be returned in original package.
A $50.00 restocking fee will apply to all returns if they are returned to us within 20 days of our shipment.
Custom orders are non-refundable. Certain arrangements may be possible, i.e. if we can see the items to someone else. In such cases a commission will apply. We will try to help as much as possible.
A 50% deposit must be made on all custom orders and the balance must be paid prior to the items being shipped. Arrangements will be made for shipping date.
Items may only be returned if they are in their original condition.
Shipping costs are non-refundable.
THE FOLLOWING ITEMS ARE NOT RETURNABLE:
Any custom ordered jewelry.
Any fees charged by AJD for custom design work.
Any custom ordered jewelry parts or materials.
Any custom cut gems.
Items paid in whole or in part with trade-ins.
Sale or clearance items.
Special order items (Items that were ordered through a 3rd party).