ORDERS, RETURN, REFUND AND WARRANTY POLICIES

On this page you will find information which will help you make your purchase as well as provide you with information concerning our Return, Refund and Warranty Policies and Shipping Information.

We ask that you read our Policies carefully.

If you have any questions please contact us at:

All items are available on a first come first serve basis.

Ordering (custom orders or if you prefer to not use the shopping cart):

If you wish to proceed with a purchase and don't wish to use our shopping cart, please follow the steps below:

1. Open and email page by clicking on orders@artisticjewelrydesign.com

2. If based on an existing item, copy all information from the appropriate item and past it into the email – this includes the price, description of the item, size and the item number. For those who are new to computers – to copy the information from any item: point the curser on a particular text and click on the right button on your computer mouse; drag your mouse until all the information you want has been highlighted; right click on the mouse and select - copy - from the menu; open the email and place your curser on the page, right click the mouse and select paste from the same menu. The information will appear on the page.

3. In this email you need to provide your name, phone number, email address, shipping address and the item you desire to purchase.

4. We will send you an invoice with the amount owed.

5. Next you will log into your PayPal account (if you don’t have an account just to PayPal follow their instructions) and pay the funds to artisticjewelrydesign.com. They will accept major credit cards or debit cards. If you prefer you can use Interac email transfer or pay by a certified check.

6. Once we receive the notice of payment from PayPal, or funds paid by any other means, your purchase will be shipped promptly.

7. You may log into your account at www.paypal.com/row to view details of this transaction.

8. We encourage any questions you may have about the items you want to purchase and will be happy to answer them all.

Payment methods Accepted

• We accept http//:www.paypal.com, Interac email transfers.  We will also accept wire bank transfers or certified checks. Please inquire about the most convenient way for you personally. A 2% rebate will offered on all items paid for with Interac, certified checks, wire bank transfers or email transfers. Our email address for payment is: orders@artisticjewelrydesign.com.

• For fastest service we recommend using either PayPal or an Interac transfer. Please make sure to fill out the order information requested on the order page. You will be contacted promptly. For your own safety we ask that you DO NOT include your personal credit information in your email or send any cash by mail.

Shipping Service

• All items will be shipped insured.

• You can a combine number of items in the same parcel to save the shipping costs.

• We cannot combine different orders from different email addresses in one shipment.

• Any item priced over US $ 500.00 – except Tools or heavy items, will be shipped charge free in the US and Canada. Otherwise, shipping costs will be the responsibility of the buyer.

• All items purchased will be shipped the same week they were purchased after payment is received and cleared.

• In the event that you use PayPal your order will be shipped only after PayPal notifies us.

• You may indicate the shipping carrier of your choice. We will try to accommodate all requests the best we can. There may be some limitations. In those cases we will use our discretion.

• Fed Ex will not ship product to P.O. Box Address.

 

Artistic Jewelry Design Return, Refund and Warranty Policies

 

Return Policy:Please Read The Following Carefully Before Buying!!

VERY IMPORTANT!!!

An RMA# (Return Merchandise Authorization) or RO# (Repair Order) number must be obtained from Artistic Jewelry Design prior to shipping. This can be done by email or by phone. All items returned within Continental US must be sent by “PARCEL POST”, unless directed by AJD otherwise. Failure to do so will result in customs and administration charges being charged to the customer's account or the shipment being refused. Items are to be returned with delivery and insurance charges prepaid. These charges are not refundable.

When mailing items back you must first obtain mailing address from AJD and mail the items to the address provided.

 

• Any regular stock items can be returned within 20 days of purchase. A restocking fee will apply in all cases. All returns must be accompanied by original receipt and must be returned in original package.

• A $50.00 restocking fee will apply to all returns if they are returned to us within 20 days of shipment from us.

• Custom orders are non-refundable. Some arrangements may be possible, i.e. if we can sell items to someone else. In such cases a commission will apply. We will try to help as much as possible.

• A 50% deposit must be made on all custom orders and the balance must be paid prior to the items being shipped. Arrangements will be made for shipping date.

• Items must be in original condition.

• Shipping costs are non-refundable.

THE FOLLOWING ITEMS ARE NOT RETURNABLE

• Any Custom Ordered Jewelry.

• Any fees charged by AJD for Custom Design Work.

• Any Custom ordered jewelry parts or materials.

• Any Custom Cut Gems.

• Items paid in whole or in part with Trade Ins.

• Sale or Clearance items.

• Special Order Items (Items that were ordered through a 3rd party).

ARTISTIC JEWELRY DESIGN WARRANTY POLICY 

Valid From the Date of Purchase

• We guarantee our jewelry forever against defects in workmanship or materials.

• We will repair or replace our jewelry or gems unconditionally and without charge, if defect is due to workmanship or materials.

• All items are guaranteed to be as described. We will strive to ensure that our descriptions and coding comply with recognized International Standards within the industry.

• Our warranty does not cover any damage due to misuse, accidental, incidental or intentional abuse, tempering or the wear and tear of normal use.

• Upon receipt of the returned item, AJD will assess the item/s to determine if they comply with the conditions of our warranty. Items that do comply will be repaired or replaced free of charge. Items that do no comply with our warranty or had their warranty voided will, with customers approval, be repaired at a reasonable cost or replaced with new items paid at full retail value. If this cannot be done for any reason, arrangements will be made with the buyer.

• We guarantee that we will treat you the way we like to be treated ourselves

Privacy Statement:


At Artistic Jewelry Design, our top priority is our valued customers. Your privacy is of the utmost importance to us. Our policy has always been to keep all information given to us by our customers strictly confidential. We will not sell, exchange or give out your personal information including e-mail addresses. We have spent over 40 years earning a worldwide reputation for honesty and integrity and we would never do anything to jeopardize the trust placed in us by our loyal customers.

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